jjcom is committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains exactly what data jjcom collects from Pakistani players, why we collect it, how we use and protect it, and what rights you hold over your own information.
Privacy at a Glance
These cards summarise jjcom's core privacy commitments. The full legally binding policy follows in the sections below — please read the complete text before using jjcom.
jjcom collects only the personal data that is genuinely necessary — for account operation, payment processing, identity verification, and regulatory compliance. We do not collect data for its own sake.
All data transmitted between your device and jjcom servers is encrypted using TLS. Sensitive account data — including passwords and payment details — is never stored in plain text under any circumstances.
jjcom does not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. Your data belongs to you — we are simply its custodian.
jjcom honours your right to access, correct, and request deletion of your personal data. Submit a request at any time via [email protected] and our team will respond within the timeframes set out in this policy.
As a licensed gaming operator, jjcom is required to maintain certain player records for compliance and AML purposes. These obligations are clearly explained in this policy so you know exactly what is retained and why.
jjcom uses cookies to keep you logged in, remember your preferences, and analyse platform performance. No third-party advertising cookies are placed without your knowledge. Cookie controls are available in your browser settings.
This Privacy Policy is issued by jjcom ("jjcom", "we", "us", "our"), the operator of the online gaming platform accessible at jjcom.vip. jjcom provides online casino games, live dealer tables, slot machines, and a cricket and sports sportsbook to registered players, with a primary focus on serving English-speaking users in Pakistan.
For the purposes of applicable data protection law, jjcom is the data controller in respect of personal data collected through the jjcom platform. This means jjcom determines the purposes for which your personal data is collected and the manner in which it is processed.
If you have any questions about this Privacy Policy or about how jjcom handles your personal data, please contact our Data Protection contact at [email protected]. We will acknowledge all privacy enquiries within 5 business days.
jjcom collects personal data in the following categories. We collect only what is necessary for the specific purpose described alongside each category.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, nationality | Account registration, age verification (21+), KYC compliance |
| Contact Data | Email address, mobile number, city / province | Account communications, support, promotional messages (where opted in) |
| Financial Data | JazzCash / EasyPaisa account numbers, bank account details, transaction history | Deposits, withdrawals, AML screening, fraud prevention |
| Verification Documents | CNIC scan, utility bill, bank statement, selfie photograph | Identity verification, regulatory KYC obligations |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Games played, bet history, deposit/withdrawal patterns, session duration | Personalisation, responsible gaming monitoring, regulatory reporting |
| Communications Data | Live chat transcripts, support emails, complaint records | Dispute resolution, quality assurance, regulatory record-keeping |
jjcom does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required by our licensing authority for responsible gaming assessments.
jjcom collects personal data through the following channels:
jjcom uses the personal data we collect for the following purposes:
jjcom processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
jjcom does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your personal data only in the following circumstances and only to the extent necessary for the stated purpose:
jjcom retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes that may arise. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Licensing obligation, AML record-keeping |
| Financial Transaction Records | 7 years from transaction date | AML compliance, tax and audit requirements |
| KYC Verification Documents | Duration of account + 5 years after closure | Regulatory requirement under operating licence |
| Customer Support Records | 3 years from last interaction | Dispute resolution, quality assurance |
| Technical & Usage Logs | 13 months from collection | Security monitoring, fraud detection |
| Marketing Consent Records | Until withdrawn + 2 years | Evidence of lawful marketing basis |
Upon expiry of the applicable retention period, jjcom will securely delete or anonymise your personal data. Where data is anonymised rather than deleted, the resulting anonymised data set can no longer be used to identify you and is therefore no longer subject to this Privacy Policy.
jjcom uses cookies and similar tracking technologies on the jjcom.vip platform. A cookie is a small text file placed on your device when you visit a website. jjcom uses cookies for the following purposes:
jjcom does not place third-party advertising or behavioural tracking cookies without your explicit consent. You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use the jjcom platform, including the jjcom Login functionality.
jjcom takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Subject to applicable data protection law and our licensing obligations, you have the following rights in respect of your personal data held by jjcom:
To exercise any of these rights, contact jjcom at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days. We may need to verify your identity before processing your request.
The jjcom platform is strictly intended for adults aged 21 years and above. jjcom does not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step in the jjcom registration and KYC process, and jjcom employs both automated and manual controls to prevent underage registration.
If jjcom discovers or is notified that personal data belonging to a person under 21 has been collected, jjcom will immediately close the associated account, void all associated bets, return eligible real-money balances in accordance with our licensing requirements, and securely delete the minor's personal data as promptly as permitted by applicable law.
If you are a parent or guardian and believe your child may have registered on jjcom, please contact us immediately at [email protected]. We will treat all such reports as a priority matter.
jjcom's primary player base is located in Pakistan. In the course of operating the platform, certain personal data may be transferred to or processed in countries outside Pakistan — for example, where jjcom uses cloud infrastructure providers, game software vendors, or KYC service providers located in other jurisdictions.
Where such international transfers occur, jjcom ensures that appropriate safeguards are in place to protect your personal data. These safeguards may include:
You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting [email protected].
jjcom reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the jjcom platform's features. The effective date at the top of this page will always reflect the date of the most recent revision.
Where a material change is made to this Privacy Policy — particularly any change that significantly affects how jjcom uses or shares your personal data — jjcom will notify registered players via email or via a prominent notice on the platform prior to the change taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how jjcom protects your information.
Your continued use of jjcom following the publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms. If you object to any change, you may request account closure in accordance with Section 12 of the jjcom Terms & Conditions.
For any privacy-related questions, subject access requests, or concerns about how jjcom handles your personal data, please contact our team using the details below:
If you are dissatisfied with jjcom's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction, or to the dispute resolution body designated by jjcom's licensing authority.
Your data is protected and your privacy is respected. Log in to your jjcom account or explore our responsible gaming tools to play with full confidence.